Call Center Manager

Are you an experienced HVAC Technician? Would you love fantastic income growth? Great job stability? Better work/life balance? If so, look no further, we may be the place for you! 

Who Are We? 

When you need heating or AC service in Atascadero, CA, you’ll be happy you put your trust in us! At Bee Right There Heating & Air, we strive to protect your hive from discomfort while retaining a strong focus on honesty, integrity, and doing what’s best for our clients for over 30 years. We are seeking to hire a Call Center Manager for our thriving company. This person will manage staff that books and schedules service calls, and do whatever is necessary to achieve the department's booked call and sales goals. 

Why Us? 

• Top-tier Pay: Earn between $60,000 and $65,000 per year
• Benefits Galore: From health, dental, and vision insurance to a Simple IRA with matching, we’ve got you covered. 
• Enjoy perks like continued education, job training, and even a take-home truck. 
• Growth and Development: We’re committed to your professional growth. Thrive in a supportive environment where your career aspirations align with expansive opportunities.  
• Join a team where professionalism meets warmth. Here, everyone from the front office staff to your fellow techs supports one another like family. 
• More Than a Job: It’s a place where your contributions forge the path for a thriving career and where every job well done is celebrated.  

• Generate an inbound and outbound call schedule to boost sales.
• Supervise and train staff on how to convert calls into booked service appointments.
• Manage dispatch to ensure the right technicians are matched to every job.
• Author and refine call scripts so they’re clear, compelling and result in more appointments.
• Get potential customers excited about the company and encourage them to spread the word.
• Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls.
• Become an expert of your market, know the customer needs and how best to engage them.
• Monitor performance of staff, review recorded calls, and advise them on how to promote sales.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Formalize a coaching and training platform that’s cost effective and measurable.
• Show employees how their individual contributions matter to the company’s success.
• Coach employees on how to build trust and demonstrate empathy with customers.
• Regularly present reports to senior leaders in an easy-to-understand format.
• Ensure sufficient staffing to match the business demand and seasonal spikes.

• Proven track record in customer service, ideally in management.
• Patient, diplomatic leader who understands how to diffuse conflict and convey empathy.
• Ability to inspire and lead others to attain company goals.
• IT competent, specifically Microsoft Office.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Professional presentation and public speaking ability
• Personality that blends well with a fast-paced, goal-driven environment.